How long does it take to
setup my web site using the ArchSoft Worldpac Web Partner Solution?
4 business days
How much does the
ArchSoft Worldpac Web Partner Solution cost?
There are two (2)
software modules the may be combined or used separately. These
Module 1: Fully Integrated Worldpac Catalog with Administrative
|$3,995.00 setup fee & $129.00 per month service fee
Module 2: Fully Integrated non-Worldpac Catalog with
one-time setup fee & $149.00 per month service fee|
Setting up both
software module 1 and software module 2 together will allow you to
receive a one-time $500.00 instant discount on your setup fees.
What's the difference
between the two modules listed above?
Module 1 integrates the
complete Worldpac catalog into your site with the full shopping cart and
check-out process. Complete setup, testing, and instruction are provided
to you or your web master.
Module 2 integrates a
matching non-Worldpac catalog into your site with the full shopping cart
and check-out process. Complete setup, testing, and instruction
are provided to you or your web master. Module 2 also allows
you to display non-Worldpac products within the Worldpac catalog!
Can I start off with
software module 1, then later add software module 2 (or vice versa)?
Do I still receive the
$500.00 discount if I purchase the software module 1 and the software
module 2 at different times?
No. The discount
only applies if you setup both software module 1 and software module 2
together at the same time.
Is it true that we can
input our own products into the Worldpac Catalog?
Module 2 (for
non-Worldpac parts) allows you to build (with either the point-and-click
interface) or bulk import your products (.csv file) into one or more
additional parts catalogs. The number of parts you can have in
each catalog is unlimited.
Who owns my customer
data since everything is hosted by ArchSoft?
Can I download my
customer data, sales data, etc.. ?
Yes. We can provide
you with a link that will allow you to download your customer data and
sales data in a comma delimited format, for use in your office
applications or for backup purposes.
How is my customer
data protected from my competitors?
We are required by
Worldpac to protect your customer data. Furthermore, we do not
allow direct access to any of our Worldpac web servers by any of our
Who owns the software
application hosted on the ArchSoft web servers?
ArchSoft (ArchSoft is a
dba of Arch Entertainment LLC).
What type of uptime
can I expect from ArchSoft?
Do you provide email?
We provide web based
email. We provide both POP3 and SMTP as well as a web based email
interface. You may setup as many web based email accounts as you like.
How long has ArchSoft
been in business?
Arch Entertainment LLC
has been in business since 1998 (ArchSoft is a dba of Arch Entertainment
How long has ArchSoft
been providing the Worldpac Web Partner Solution?
Approximately four years (since 2003).
How much customer
support will I receive?
There is no limit* to the
customer support you will receive as long is the support call is related
to the usage of the ArchSoft Worldpac Web Partner Software Solution or
the features and/or functionality of the ArchSoft Worldpac Web Partner
*The only limit to
customer support is:
- Training Web Masters -
We do not teach your employees how to be web masters. It is
presumed that your web master understands, and able to read and write
html, that your web master understands how to use an FTP client, and
that your web master understands what a path is. We will not
explain any of these things to your web master.
- We will train your web
master on the ins and outs of our software.
- If you decide to
terminate your current web master and hire another, it is up to you to
train your new web master.
- Alternatively, we will
get your new web master up to speed on the ins and outs of our software
for a one-time fee of $300.00.
My web master has
caused a problem by modifying your installation... Can you fix it for
Yes we can and will gladly fix it for
you. However, we are not responsible for problems caused by your
web master. As a courtesy, we will fix any problems your web
master causes by modifying our application files one (1) time free of
charge. After that, we will charge a fee of $150.00 to fix problems
caused by the modification of our system files, no matter how long it
takes. This is a flat fee service charge.
As a note, we install a complete set of
backup files in the FTP server your web master will access. If
your web master should, by accident, alter our files in such a way as to
alter the proper functionality of the ArchSoft Worldpac Web Partner
Software Solution, your web master can always retrieve an original copy
of our application file, and put the application back to the state it
was in prior to the modification attempt. This is always the
suggested method of correcting a problem due to web master
Additionally, your web master should
posses a file comparison application such as "Compare-It".
These types of applications allow you to directly compare the code of a
web page that you modify, and compare it to that of the original file,
thus allowing your web master the opportunity to recognize a problem
before a file is put into production. Alternatively, your web
master could utilize an application like this to compare the original
application file to that of a file the web master has modified, which is
causing problems, thus allowing a simple fix to get your application
I have more questions.
Can I call ArchSoft to discuss additional questions or issues?
Yes. Please click
here to contact us.